Service PortfolioOur New Support Policy:
We would like to provide you some valuable information about our After sales service support, which is the key to the durability of the products and the value of your purchase.
- Service manager: We have dedicated service manager who ensures quality of service to the customer in the event any service issue arise. Various levels of escalation and trouble shooting is being controlled and managed by our service manager & their team.
- Telephonic trouble shoot: In the event of any issue arise in performance or functioning of the machine We provide telephonic trouble shooting to you. A service contact sticker is affixed on each machine to make it easy for the customer to reach our dedicated service helpline.
- Video helpline: As such most of our products are being used widely across the country, to provide service in each location is not conducive. Hence we offer convenient service options. We offer videos (on youtube) in solving several petty issues, which can be easily solved by the user himself with the use of some very common tools like screw driver. This ensures that the user solves the problem within minutes with support from our service engineer both via video and their telephonic troubleshooting. 80% of the service issues arise are solved in this method.
- Local service network: In the event of non solution of problem by above means such as telephonic support or video helpline support, We have 60 + dealer locations across India who have complete infrastructure and our dealers will come into action to sort the problem with option for both offsite or onsite service.
- Our service lab: If the customer is in totally out of our network area, then they can opt to send the machine to Chennai or nearest Service lab. At times our engineers are also on the move across various locations and we can use this option also.
The machines are well checked before dispatch, hence the problem is very rare and negligible. However in the event of poor transportation methods or handling, We will still provide you best in class service to sort the problems at the earliest.Generally new machines for atleast 3 years does not show up trouble, however our service system is available across India to help you sort problems whenever they arise.